Service Support
After sales service policy
① Within half a year from the signing date, the cell quality problem - the whole group is replaced; The quality problem of the protective plate - the seller shall bear the freight when replacing the protective plate.
② For half a year to one year, if there is a problem with the quality of the cell, the customer will pay the freight, and we will send a set of batteries; For the problem of the protection board, the customer will pay the freight, and we will send a protection board.
Other accessories, such as wrong delivery due to wrong picking in the warehouse, shall be registered and reissued free of charge
Privacy Policy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
logistics policy
1.All orders are subject to product availability.
2.If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.
3.Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
4.Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of the performance of the services. The services will be deemed to be successfully delivered to you upon the performance of the services
FAQ
- ChamRider has been specialized in battery industry for over 10 years. Strong technical tean and supply chain offer customization service in reasonable price.Our batteries are certified by UN38.3, CE and enjoy 12 months guarantee. Furthermore, you can enjoy fast delivery from our overseas warehouses in EU, US, UK, RU, etc.
- ChamRider provides 12 months warranty. During this period, in the case of nonhuman factors, we're responsible to send a new battery for any battery cell issue and replacement will be provided for other issue.
- ChamRider uses only high quality cells in famous brands like Samsung, Panasonic, LG, etc or branded China cells. All our batteries are authentic in capacity with test report. Further more, Our batteries get through strict production procedure and multiple testing before shipping. With high quality assurance, we offer 12 months warranty.
- For the stock in oversea warehouse, the goods are usually deliverd within 3-7days. In the case of shipping from China, it depends on the order quantity. Our production capacity reaches 10,000 pcs per month. Depending on the destination country, the shipping usually takes 7-15 days by air and 20-60 days by sea.
- ChamRider is in the process of recruitment of global distributors now. We have established cooperation in multiple countries and areas. Welcome to become our dealer or reseller. We also support drop shipping and supporting service.
- Yes, we apply a suitable BMS in each battery according to the battery capacity and discharge rate. Besides preventing the battery from overcharging or discharging, Our BMS has balance function and and short-circuit protection. We accept customized service such as regenerative charging function. Smart BMS is also optional.
Drop us a line
Contact Information
Contact: Lyla
Tel: +86 18002690639
Email: lyla@chamrider.cn
WhatsApp: +86 18002690951
Company Address
Country: China
Province: Guangdong
City: Dongguan
Address：No.11, Zhifu Road, Xinhe, Wanjiang District